Privacy policy
A to Z Allied Health (“we”, “us”) provides mobile paediatric Occupational Therapy and Speech Pathology services across Sydney. We take the privacy of children and families seriously. This policy explains how we collect, use, store and share personal and health information, in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records and Information Privacy Act 2002 (NSW).
What information we collect
- Contact details for parents, carers and referrers, such as names, phone numbers and email addresses.
- Your child's details, such as their name, date of birth, school or preschool.
- Health and developmental information, including concerns, assessment results, therapy notes, reports and information from other health professionals or educators.
- Funding details, such as NDIS plan management type, plan manager details, Medicare and private health fund information.
- Information you send through our website forms, including enquiries, callback requests, referrals and job applications.
How we collect it
We collect information directly from you when you call, email, fill in a form on our website or attend sessions. With your consent, we may also receive information from others involved in your child's care, such as GPs, paediatricians, teachers, early childhood educators, NDIS support coordinators and plan managers.
Why we use it
- To respond to enquiries and book appointments.
- To assess, plan and provide therapy for your child.
- To write reports and communicate with your family about your child's progress.
- To process invoices and claims with NDIS plan managers, Medicare or private health funds.
- To meet our professional, legal and record-keeping obligations.
- To consider job applications, if you apply to work with us.
Who we share it with
We only share your child's information with your consent, for example with your GP, school, NDIS plan manager or support coordinator. We may also share information without consent where the law requires or allows it, such as to prevent a serious threat to someone's health or safety, or to meet child protection obligations. We never sell your information.
We use trusted service providers to run our practice, such as our website and form provider (Webflow) and our practice management software (Splose), which we use for client records, notes, scheduling and invoicing. Some of these providers may store information on servers outside Australia, including in the United States. We take reasonable steps to make sure they protect your information.
How we store and protect it
We store records securely, using password-protected systems and limiting access to staff who need it. We keep health records for at least 7 years after the last session. After that, we destroy records securely.
Our website
When you use our website, our hosting provider may collect basic technical information, such as your browser type and pages visited, and may use cookies. Please avoid including detailed health information in website forms. We'll collect what we need when we speak with you.
Accessing or correcting your information
You can ask to see or correct the information we hold about you or your child by contacting us. We'll respond within a reasonable time, usually within 30 days. In some limited situations the law allows us to refuse access, and we'll explain why if that happens.
Questions or complaints
If you have a question or concern about privacy, please contact us first so we can try to resolve it: admin@a2zalliedhealth.com or 0406 944 141. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au, 1300 363 992) or the NSW Information and Privacy Commission (ipc.nsw.gov.au, 1800 472 679).